Code of Conduct

Code of Conduct Policy for EMA Catering Limited

At EMA Catering Limited, we strive to maintain a professional and ethical standard in all our business operations. This Code of Conduct Policy outlines the expected behavior of our employees and contractors working at our cafes, festival catering, and ice cream concessions.

1. Professionalism Our employees and contractors must maintain a professional demeanor when interacting with customers, vendors, and other staff members. They should dress appropriately for the workplace and use respectful language and behavior at all times.
2. Quality and Safety Our employees and contractors must prioritize the quality and safety of the products we offer. They must ensure that all food and beverages are prepared and served according to the relevant safety and hygiene standards. Additionally, they must maintain the cleanliness and safety of the equipment, workstations, and facilities.
3. Customer Service Our employees and contractors must provide excellent customer service to all customers. They must be attentive, friendly, and responsive to customer needs and complaints. They should strive to resolve any issues quickly and efficiently to ensure customer satisfaction.
4. Integrity and Ethics Our employees and contractors must act with integrity and honesty in all business operations. They should avoid any conflicts of interest and refrain from engaging in any fraudulent or illegal activities. Additionally, they should protect the confidentiality of sensitive information related to the business.
5. Diversity and Inclusion EMA Catering Limited is committed to promoting diversity and inclusion in the workplace. Our employees and contractors must treat all customers, vendors, and staff members with respect and dignity, regardless of their race, gender, sexual orientation, religion, or cultural background.
6. Compliance Our employees and contractors must comply with all relevant laws, regulations, and industry standards. They should be familiar with the policies and procedures of the company and report any violations to the appropriate management personnel.
7. Training and Development EMA Catering Limited provides training and development opportunities to our employees and contractors to enhance their skills and knowledge. They should participate in these programs to improve their performance and contribute to the success of the company.

Failure to comply with this Code of Conduct Policy may result in disciplinary action, up to and including termination of employment or contract. We encourage our employees and contractors to raise any concerns or questions about this policy with their supervisors or the management team.